A HUMAN WAY TO HELP

Support & contact

Help with your account, narration, billing or privacy—without sharing login secrets.

What to include

• Your studio account email and a short description of the issue.
• The approximate time and timezone, browser/device, and a project or job identifier if relevant.
• A screenshot with private script text, email links, tokens and payment details removed.

Never send your password, an OTP, a recovery/verification link, API keys, government identity documents or card/bank credentials. Please do not attach sensitive recordings unless we agree on an appropriate way to investigate.

Joining and signing in

Create an account with email and confirm the verification link. Check spam/junk and use the resend option if necessary. An invitation code is only for the separate invitation form; it is not required for ordinary public email registration.

Google sign-in currently accepts approved pilot accounts only. Existing email/password accounts are not automatically linked to Google. Use your original method or request password recovery.

Narration and saved work

Open your studio to see job status and saved projects. A confirmed job may continue after the browser closes; a failed or interrupted job is not automatically re-generated. Model startup and server load affect waiting time. Keep your own downloaded copies of important outputs.

The hosted offering provides preset narration processed on our server’s CPU. Cloned-voice processing and music instruments are not included in Starter.

Starter and payment questions

Paid checkout is available only when offered in your account. Starter is ₹299 INR total per month, with no extra fee added by SvaraCraft at checkout and no discounts in this offer. Each verified paid period provides 100,000 additional narration characters; unused paid characters expire at that period’s end with no rollover. Automatic renewal is limited to up to 12 monthly payments, including the first payment, unless cancelled earlier. See Pricing and the full payment terms.

If you paid but your allowance is missing, do not make another payment to retry. Check My account, then email us with your account email, provider payment or subscription reference, payment date and amount. We can review the payment and its billing period. Do not send card details, bank credentials, an OTP or a checkout authentication link.

Stop automatic renewal

Use My account to cancel automatic renewal and check the confirmation. For an active paid cycle with further renewals remaining, cancellation is normally scheduled at the cycle’s end. Where that is not supported, the mandate may stop immediately; cancellation itself does not shorten already-verified paid allowance, which retains its existing expiry. Read the cancellation terms and exceptions.

Contact us if cancellation is unavailable or not confirmed. Signing out, leaving the plan unused or requesting account closure does not cancel renewal. Cancelling is separate from requesting a refund and does not automatically refund earlier payments.

Request a refund review

All refund requests are reviewed individually. There is no general promise of a refund for an unused plan, unused characters or a partially used period. This does not limit statutory rights or remedies. We also review duplicate or incorrect charges and reported payment or service problems.

Email nalamalan@gmail.com with your account email, provider payment or subscription reference, payment date, amount and reason for the request. We will review the available records and communicate the outcome. A request is not itself confirmation that a refund has been approved. See the refund terms; never send payment authentication details.

Privacy and account closure

You can contact us about access, correction, copies or account-closure review. You do not have to send your password or first create a local password to email a privacy request. The in-app deletion-review form has its own password-confirmation step; it does not automatically delete accounts or backups, or cancel a subscription.

Read the Privacy policy and Terms of service for data-handling and service limits. If the matter concerns misuse of your voice or another person’s information, describe the issue without sending further private material unnecessarily.